Makatu

Claims Procedure

Makatu Business Enterprises Claims Procedure

Effective Date: June 12, 2024

1. RECITALS

1.1 Makatu has been appointed as a contractor for delivering new vehicles to consignees under a main agreement.
1.2 This document explains how consignees must claim compensation for any damage.

2. DEFINITIONS

  • Claims Mediator: A Makatu representative who handles claims.
  • Consignee: The person receiving the vehicle.
  • Claim: A formal request for compensation.
  • Damage: Any damage or missing items Makatu is responsible for.
  • Delivery Note / Consignment Note: Official delivery document.
  • Main Agreement: Contract between Makatu and brands like BMW, Ford, Mahindra.
  • Makatu: Makatu Business Enterprises (Pty) Ltd.
  • Order: Official claims order issued by Makatu.
  • EPOD: Electronic Proof of Delivery system.

3. CONDITIONS OF PAYMENT

Makatu will only pay for damage if:

  • The consignee follows the correct procedure (Section 4).
  • The consignee meets obligations in Sections 5 and 7.

4. PROCEDURE

4.1 On Delivery

The consignee must:

  • Inspect the vehicle with the driver within 30 minutes.
  • Inspection must take max 5 minutes per vehicle.
  • Only note damage visible from 2 meters away.
  • Point out damage to the driver.
  • Record damage on delivery note + EPOD app.
  • Ensure driver signs the record.
  • Sign and date the delivery (GPS recorded).
  • Return documents to the driver.
  • Take and upload photos of damage (mandatory).

4.2 After Delivery (if damage found)

Within 24 hours, the consignee must:

  • Notify Makatu (email/phone/etc).
  • Provide full details of damage.
  • Provide any supporting info needed.
  • Submit 2 repair quotes, OR
  • Provide proof of missing item costs.

4.3 Verification

Makatu will verify documents and quotes.

5. ASSESSMENT

  • Makatu confirms receipt via email.
  • Only damage during transport is covered (not defects or fitting issues).
  • A claims mediator inspects within 5 business days.
  • Consignee must allow inspection anytime.
  • Required documents must be provided during inspection.

6. PAYMENT

  • If claim is valid, Makatu issues a repair/replacement order within 10 business days.
  • Payment is made within 30 days after receiving the invoice.

7. DAMAGED GOODS

  • Damaged items must be kept for inspection.
  • Ownership of damaged items transfers to Makatu once the claim is processed.

8. INTERPRETATION

  • Singular includes plural and vice versa.
  • All genders included.
  • Natural and legal persons both apply.
  • Headings don’t affect interpretation.

9. GENERAL

  • Makatu is only liable as per the main agreement.
  • They can update this procedure anytime.
  • This document is the full agreement (no extras).

Contact Details for Claims:

First Claims Liaison:
Lungile Mnguni
Phone: 0872651140 ext 104
Email: lungile@Makatu.co.za

Second Escalation:
William du Plessis (Director)
Phone: 0872651140 ext 102
Email: william@Makatu.co.za